FAQ: Domain Name Renewal

Q: How do I renew my Domain name?
To renew your domain name with Vooju, simply log in to your account with us.

Next, click on the "My .SG Domains" link on the left side to view all your domain names with us.

Select the domain name you wish to renew by clicking the check box next to it on the left and then click on the renew link.

Follow the on site instructions for renewal.

 

Q: How much are renewals?
Vooju currently charges $45 SGD per domain renewal per year.

 

Q: Can I pay for renewals with my credit card?
Yes, Vooju accepts both credit card payments and cheque payments.

 

Q. When will the renewal be effective?
If the payment is via credit card, the renewal will be effective immedeiately.

If the payment is via cheque, Vooju will process the renewal witin 1 (one) working day of recieving the payment. If by the time Vooju recieves the payment, the domain is already in the 'deleted' state (30 - 60 days after expiry date), there will be a reactivation charges of 35 SGD on top of the domain renewal cost (inclusive of SGNIC levy of $21 SGD for reactivation). The charges must be paid before any reactivation of domain name.

 

Q. When can I renew my domain name?
You may renew a domain name anytime before its expiry date. However, you do not need to wait till the day before expiry for renewals, as the renewal will add one year to the expiry date whenever you do it.

For example: If your domain name vooju.com.sg expires on 1 May 06 and you choose to renew for one year on 3 Apr 06, the expiry date after renewal will be 1 May 07.

 

Q. How long can I renewl the domain name for?
SGNIC allows renewals for one year or two years.

 

Q. When I try to renew my domain name I get the follow message: "Cannot renew, please contact Vooju. Domain abc.com.sg must have ACTIVE status for renewal, its status is now Deleted (14)". What happened?
This message means that the domain name has expired (specifically in the 2nd month of expiry) and has already been placed into the deletion process by SGNIC, the total deletion process will take 2 months after expiry to complete.

In the first month, the domain is in 'expired' state. Vooju is able to reactivate your domain name for renewal at no charge; however, the renewal must be done within 24hrs of reactivation. If it is not, the domain name will revert to 'expired' status.

In the second month, the domain is in 'deleted' state. There will be a reactivation charges of 35 SGD on top of the domain renewal cost (inclusive of SGNIC levy of $21 SGD for reactivation). The charges must be paid before any reactivation in the second month of expiry.

Do note that this surcharge is on top of the current renewal fee.

 

Q. What happens if I do not wish to pay the extra reactivation charge of $35 SGD?
The domain will be purged from the SGNIC registry at the end of the second month after expiry and will be available for registration by the general public again.

 

Q. I have other questions, where can I go?
Please view of our other FAQs in the support section of our website, www.vooju.com or drop us an email at support@vooju.com, we would be happy to assist you further.