How to setup mail account

VOOJU allows you to have create as many POP3 accounts as you like.

Step-By-Step Guide
We have prepared detailed guides for the following popular email software. (If your email software is not listed here, please proceed to the next section for the settings you will require)
Windows Live Mail
Windows Mail
Outlook Express
Outlook
Thunderbird
Apple Mail
Apple iPhone/iPad

When setting up your email software, you require the following parameters:

Outgoing Mail Server: secure.vooju.com
Incoming Mail Server: secure.vooju.com

For Username, please use the full email address as the username.
For example, if your pop email account is myname@mydomain.com.sg, please use "myname@mydomain.com.sg" as the username to connect to the Mail server.

Incoming mail setting
For those who wish to pop mails using a secure mail, you'll be glad to know that VOOJU has enabled SSL/TLS pop3 at port 995. The steps to setup secure pop depends on the email software that you are using. Please consult your email software's help section.

Outgoing mail setting
For SMTP (outgoing mail) setting, you must enable SMTP AUTH. This is necessary for Vooju to authenticate that you are a Vooju customer before allowing you to use our mail server to send outgoing mails. For instructions on enabling for STMP AUTH, please consult your email software's documentation. If you wish to use secure SMTP, note that the port for both normal and secure SMTP is port 25.

Supported /Tested Email software:

Troubleshooting Guide

If you encounter trouble sending or receiving emails, the first thing you should do is to ensure that your email client software is configured properly as advised above.

If you are sure that you have configured your email client software properly, then you would have no problems sending or receiving emails from Vooju's mail server. If you encounter errors, they are likely to be due to some form of failure to contact Vooju's mail server and that source of the problem is likely to be linked to your computer, your network, or Internet Service Provider's configuration. We attempt to list some of the common problems below.

Anti-Virus Software
If your antivirus solution includes an e-mail scanning feature, you may experience trouble with emails as such softwares works by intercepting the communications between your email client software and Vooju's mail server.

Antivirus software that has been known to cause this problem includes products by the following vendors:

  • Symantec (Norton)
  • McAfee
  • Trend Micro (PC-cillin)

    If you have enabled secure POP3 (SSL POP3)and have trouble receiving emails, you should first try to disable it.
    Likewise, if you have enabled secure SMTP (SSL SMTP) and have trouble sending emails, you should first try to disable the SSL feature.

    Some anti-virus software may work properly after you have disabled SSL.

    If disabling SSL does not solve the problem, then you have to disable the email scanning function of your anti-virus software. Please check with your system admin or software helpfiles on the procedures.

    Firewall Software
    Firewall software works by blocking ports so if you have configured (or accidentally configured) your firewall software to block the ports needs to send/receive mails, then sending/receiving emails will fail.

    Configure your firewall software to grant access to the Internet for your email client software. In addition, make sure port 25, 110 and 995(if you use secure POP3) are open for your computer to contact Vooju's mail servers. Check with your system admin or software helpfiles on the procedures.

    Firewall software that has been known to cause this problem includes products by the following vendors:

  • McAfee
  • Symantec
  • ZoneLabs
  • Cisco
  • Sygate
  • Sonicwall
  • Freedom Security Zero Knowledge

    If your network uses a router, it may also be running a firewall software. Do check that the router firewall software is not causing problems.

    Blocking by ISP
    Some ISPs do not permit message routing through another SMTP server while you are connected to their network. This is commonly practised in places that provides free Internet access such as airports and cafes as such ISPs may be concerned with spammers using their network to send out SPAM emails. Such ISP will block your attempt to connect to port 25 of Vooju's mail server. In Microsoft Windows, you can check if you can connect to Vooju's mailserver port 25 by opening a command prompt (Click "Start" button->Run->type 'cmd') and type 'telnet secure.vooju.com 25'. If you get a connection refused or timeout, your outgoing port 25 is blocked.

    The safest way to get connected is to use Vooju's Webmail as a temporarily workaround to send/receive emails while connected to that particular ISP. Webmail listens on port 443 (SSL) so if your ISP allows you to view http and https websites, webmail will work for you.

    Alternatively you can modify the outgoing smtp port number to port 2500 or 587. If the ISP does not block these ports, you can then send mails successfully. However, do note that Outlook and Outlook Express may not support SSL on port 2500 or 587 so if you have SSL turned on and have trouble sending emails, please turn it off.

    As yet another alternative, you ask your ISP if:
    a) They can allow you to send using port 25; or
    b) They have an official SMTP server that you can use to send emails. Problems may still occur if you have enabled secure POP and/or SMTP and the ISP attempts to scan it at their backend but without success. If so, try disabling secure POP and/or SMTP.

     
    If your problem is still not resolved, it may be related to other network problems such as MTU setting of your router (Some routers' MTU setting may be lower then normal and may not let packets larger than a certain size to pass through). It may also be because your email software is corrupted and may need a reinstall. These issues are unfortunately beyond Vooju's support scope.

    To troubleshoot if it is a network issue, you can connect your laptop or PC to another ISP and try. If the laptop or PC is able to connect properly via an alternative network, then there is something in your first network that is causing the problem.

    To troubleshoot if it is a laptop/PC problem, you should use another laptop/PC to test with the same email setup settings.