DNS & Nameserver Management FAQ

DNS & Nameserver Management FAQ

Last updated: May 25, 2026

Outline

DNS & Nameserver Management

Managing your domain’s routing depends entirely on where your domain is registered and where your web assets live. Find your specific scenario below to configure your routing records.

⚡ Global Reference Records

Use these standard values whenever you are manually mapping external traffic to Vooju infrastructure:

Vooju Authoritative Nameservers

Nameserver 1: ns1.vooju.com | IP: 52.74.192.6

Nameserver 2: ns2.vooju.com | IP: 52.69.123.5

Standard Web & Mail Directives

A Record: Points @ to the specific IP address listed in your Hosting Activation Email.

CNAME Record: Points www to your root domain (e.g., yourdomain.sg).

MX Record (Mail Exchange): Points @ to mail.vooju.com with a priority of 10.

🛠️ Step-by-Step: Adding and Modifying DNS Records

If your domain uses Vooju’s nameservers (Scenario A or Scenario C - Option 1), you can manage your individual DNS zone files directly through your account admin panel.

How to Access the DNS Manager:

  1. Log into your Vooju Account Admin Panel.
  2. Click on Manage my Hosting from the top navigation bar.
  3. Locate the domain you wish to configure and click on its DNS Zone Manager link.

Guide to Common Record Types:

1. Adding an A Record (Address)

Used to point your domain or a subdomain to a specific static IPv4 address (e.g., pointing to an external web host or landing page).

Host/Name: Enter @ to point the root domain itself, or enter a prefix like blog or shop to create a subdomain (e.g., shop.yourdomain.sg).

Type: Select A from the dropdown.

Value/Points To: Input the destination IPv4 address (e.g., 192.0.2.1).

TTL (Time To Live): Leave as default (e.g., 14400 or 3600) or select your preferred cache refresh window.

Click Add Record

2. Adding a CNAME Record (Canonical Name)

Used to alias one hostname to another hostname (e.g., making sure ‘www’ traffic automatically resolves to your root domain).

Host/Name: Typically www or your desired subdomain prefix.

Type: Select CNAME.

Value/Points To: Enter the destination domain name (e.g., yourdomain.sg or domains.myshopify.com). Note: This must be a domain name string, never an IP address.

Click Add record

3. Adding or Updating an MX Record (Mail Exchanger)

Used to route your domain’s incoming emails to a specific email server (like Vooju Mail, Google Workspace, or Microsoft 365).

Host/Name: Enter @ (representing the root domain).

Type: Select MX.

Value/Points To: Enter the mail server hostname (e.g., mail.vooju.com for Vooju mail, or ASPMX.L.GOOGLE.COM for Google).

Priority: Input a numerical value (typically 10 or 0). Lower numbers indicate higher priority. If migrating mail servers, make sure to delete any conflicting legacy MX entries to prevent split-delivery issues.

Click Add Record

4. Adding a TXT Record (Text)

Commonly used for domain ownership verification (Google/Microsoft) and email deliverability frameworks (SPF, DKIM, DMARC).

Host/Name: Enter @ for root verification, or input the specific selector prefix provided by your service provider (e.g., _dmarc).

Type: Select TXT.

Value: Paste the full verification or policy string exactly as provided (e.g., v=spf1 include:mail.vooju.com ~all). Ensure there are no accidental trailing spaces.

Click Add Record

📂 Scenario Configuration Playbooks

Scenario A: Domain registered with Vooju + Using Vooju Hosting

  • Best For: All-in-one management with automated zone file setup.

This is the standard out-of-the-box configuration.

  1. Automated Setup: Our system provisions your DNS zones automatically upon checkout. Your domain will inherently point to ns1.vooju.com and ns2.vooju.com.
  2. Custom Modifying: If you need to add specialized third-party subdomains or validation records, navigate to the DNS Zone Manager inside your admin panel as detailed above to add your records.
  3. Propagation: Standard record updates take anywhere from 1 to 2 hours to refresh locally across the web.

Scenario B: Domain registered with Vooju + Using 3rd-Party Nameservers

  • Best For: Enterprises utilizing premium external DNS systems

(e.g., Cloudflare, AWS Route 53) or external website builders (e.g., Wix, Shopify, Squarespace) that require full zone control.
If you bought your domain from Vooju but prefer your DNS or hosting to live entirely elsewhere:

  1. Log into your Vooju Account Admin Panel and select your active domain.
  2. Navigate to My Domains, tick the checkbox next to your domain name and scroll down and click Modify Domain Setup.
  3. Select “Use Nameservers stated below:”
  4. Remove the standard ns1.vooju.com and ns2.vooju.com records.
  5. Input the precise authoritative nameservers provided by your third-party host or CDN layer.
  6. Critical Notice: Once you change nameservers away from Vooju, any records set inside your Vooju DNS dashboard become inactive. You must manage all future records (including your web layouts and mailbox routing) inside your new DNS host’s external panel.
  7. Propagation Window: Nameserver changes are structural modifications that can take up to 48 hours to fully stabilize across global networks.

Scenario C: Domain NOT registered with Vooju + Using Vooju Hosting

  • Best For: Businesses with legacy domains locked at other global registrars who want to build their web presence or manage mailboxes on Vooju’s fast achitecture.

To bind an external domain name safely to your Vooju web and mail space without changing your registrar:

Point your external domain’s core nameserver settings directly to Vooju.

  1. Log into the control panel where you bought your domain (e.g., GoDaddy, Network Solutions).
  2. Locate their Nameserver Configuration Panel and swap their default records with:
    • ns1.vooju.com
    • ns2.vooju.com
  3. This transfers total DNS control over to your Vooju Account Admin Panel, allowing you to manage subdomains, web configurations, and email routing smoothly through our DNS Manager interface.

Option 2: Pointing via Specific IP (Advanced Users Only)

If your external registrar requires you to use their native nameservers for billing or secondary corporate systems, you must manually alter individual zone file records at that external registrar:

  1. Leave your external registrar’s nameservers intact.

  2. Locate their DNS Zone File Editor.

  3. Modify or add the following records:

    A Record: Point your root domain (@) to the Assigned Webserver IP address supplied in your DNS Zone Manager.

    MX Record: Point your mail exchanger (@) directly to mail.vooju.com.

    A Record: Point mail.vooju.com to the Assigned Email Server (MX) IP address supplied in your DNS Zone Manager.

  4. Warning: If Vooju ever optimizes your server infrastructure or adjusts underlying network configurations in the future, you will be responsible for manually updating these IP records at your remote registrar to avoid downtime.

🛠️ Security Best Practices: Outbound Mail Validation

To protect your business reputation and ensure outbound mail delivery compliance under our Anti-Spam Fair Use Policy, we strongly recommend adding these two validation strings into whichever DNS control panel is designated “Active” in the scenarios above:

1. Sender Policy Framework (SPF)

Prevents malicious actors from spoofing your domain name in outbound mail fields. Add this text record to authorization zones: Type: TXT Host/Name: @ (or leave blank) Value: v=spf1 include:mail.vooju.com ~all

2. DomainKeys Identified Mail (DKIM)

Cryptographically signs outbound mail payloads to confirm authenticity.

  • Request your unique DKIM token by filing a quick request ticket by contacting us.

  • We will provide the DKIM record to you. Once received, add the provided selector string as a standard TXT record inside your active DNS zone management layout.

[back to support]