Email Setup FAQ

Email Client Configuration

This guide helps you connect your custom domain mailboxes to your preferred mobile, desktop, or tablet email applications using step-by-step visual references.

⚡ Core Connection Parameters

Regardless of the device or software you use, your manual server configuration values must match the criteria below. Do not use generic or default mail server settings.

Incoming Mail Server (IMAP)

Server Hostname: imap.vooju.com

Port: 993

Encryption Method: SSL/TLS

Username: Your full email address (e.g., sales@yourdomain.sg)

Password: Your mailbox password

Outgoing Mail Server (SMTP)

Server Hostname: smtp.vooju.com

Port Options: 465 (for SSL) or 587 (for STARTTLS)

Encryption Method: SSL or STARTTLS

Authentication Required: Yes (Use same settings/credentials as incoming mail server)

📱 Mobile Configuration Blueprints

Apple iOS (iPhone & iPad)

1. Open Settings on your iOS device.
2. Navigate to Apps ➡️ Mail ➡️ Mail Accounts ➡️ Add Account.
3. Select Other, then tap Add Mail Account.
4. Enter your Name, Email Address, and Password, then click Next.
5. Select IMAP at the top of the screen.
6. Fill in both the Incoming Mail Server and Outgoing Mail Server sections using the server parameters listed above. Ensure your entire email address is added to both Username fields.
7. Tap Next to let your phone verify the connection certificates, then select Save.

Android (Gmail App)

1. Open your device’s mail or Gmail application.
2. Tap your profile icon or open the sidebar menu, then select Settings ➡️ Add account.
3. Choose Other.
4. Enter your full email address, then choose Manual Setup instead of clicking Next.
5. Select Personal (IMAP) as your account type.
6. Input your mailbox password.
7. Update the Incoming server settings to point to imap.vooju.com and change the Security Type to SSL/TLS (Port 993).
8. Update the Outgoing SMTP server settings to point to smtp.vooju.com and change the Security Type to SSL/TLS (Port 465) or STARTTLS (Port 587) [cite: 4, 6]. Ensure “Require sign-in” is checked.
9. Click Next to sync your inbox.

💻 Desktop Configuration Blueprints

Microsoft Outlook (Windows & Mac)

1. Launch Microsoft Outlook and go to File ➡️ Add Account (or Tools ➡️ Accounts on Mac).
2. Type your full email address, click Advanced options, check Let me set up my account manually, and select Connect.
3. Choose IMAP as your account type.
4. Input the following details exactly as shown:
   • Incoming Mail: imap.vooju.com | Port: 993 | Encryption: SSL/TLS
   • Outgoing Mail: smtp.vooju.com | Port: 465 | Encryption: SSL/TLS
5. Click Next, enter your mailbox password, and complete the validation wizard.

Apple Mail (macOS)

1. Open Mail, click the top menu bar, and select Add Account…
2. Select Other Mail Account… and click Continue.
3. Enter your Name, full Email Address, and Password, then click Sign In.
4. If automatic lookup pauses, verify or change the settings:
   • Account Type: IMAP
   • Incoming Mail Server: imap.vooju.com
   • Outgoing Mail Server: smtp.vooju.com
5. Click Sign In to establish your mail sync profile.

🛠️ Common Troubleshooting Scenarios

Scenario 1: I can receive emails, but I cannot send out messages.

The Cause: Most residential and corporate Internet Service Providers (ISPs) intentionally block outbound Port 25 to reduce network spam. If your email software defaulted to Port 25, your outbound queries will time out.

The Fix: Go to your email app’s Outgoing Server Account Settings and manually override the port to 465 (using SSL) or 587 (using STARTTLS). Also ensure that SMTP Authentication is explicitly switched on.

Scenario 2: Error message “Invalid Username or Password” / Authentication Failures.

The Cause: Many mobile phones auto-fill just the prefix of your email into the “Username” field (e.g., entering just sales instead of sales@yourdomain.sg).

The Fix: Review both your Incoming and Outgoing connection profiles. The “Username” parameter must be your full, complete email address in both locations.

Scenario 3: I need to change my password but I’m not an administrator.

The Fix: Individual mailbox users can safely modify their own passwords without requesting administrative dashboard access by using the official Vooju self-service tool located directly at webmail.vooju.com.

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